Service catalogue

Define services, clients and their interdependence.

Objective

Determining the scope and the structure of provided services and their clients.

Features

Defining service clients
Defining services clients and their representatives.
Develop a structure of services.
  • Defining service categories.
  • Developing definitions of business services as well as their relation to support and external services, and to the clients of those services.
  • Developing definitions of support services and their relation to other support services and their relation to other support services and external services.
  • Visualising the relation between business services, support services and external services and the clients of those services, with the use of a tabular and a graphic interface (in the form of a graph).
Manage the cycle of a service’s life
Introducing and withdrawing sevices.