Determining the scope and the structure of provided services and their clients.
Defining service clients
Defining services clients and their representatives.
Develop a structure of services.
- Defining service categories.
- Developing definitions of business services as well as their relation to support and external services, and to the clients of those services.
- Developing definitions of support services and their relation to other support services and their relation to other support services and external services.
- Visualising the relation between business services, support services and external services and the clients of those services, with the use of a tabular and a graphic interface (in the form of a graph).
Manage the cycle of a service’s life
Introducing and withdrawing sevices.